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UX and Product Design
User research, information architecture, interaction design, prototyping, usability testing, and design systems.
What Agencies Use This For
- A benefits or eligibility application that people start and do not finish.
- A program site that has grown by accretion, where people cannot find the form or the guidance they came for.
- A service moving online for the first time, where the paper process does not translate directly.
- A portfolio of sub-agency and program sites that each look and behave differently.
- An internal tool that staff work around rather than work with.
What You Receive
Named artifacts that can be written into a statement of work or a purchase card justification.
- Research plan and participant screener
- Research findings report with prioritized recommendations
- Current state and target state information architecture
- Annotated wireframes
- High-fidelity interface designs for every required breakpoint
- Interactive prototype
- Usability test plan, session recordings and findings report
- Documented design system with components, tokens and usage guidance
- Editable design source files handed over at close
How NUUX Delivers It
A discrete design engagement typically runs four to eight weeks. A design system, or an estate of several sites, is scoped in phases and runs longer.
Research
Interviews, analytics review, and whatever prior research you already hold.
Architecture
Current state and target state agreed before any interface design starts.
Design
Wireframes then interface design, reviewed at fixed points. Accessibility is designed in here.
Test and hand over
Usability testing, revisions against what it found, then handover with editable source files.
What NUUX needs from the agency
- A named point of contact who can approve
- Access to the people who use the service, or permission to recruit them
- Existing analytics and any prior research
- The content, or the person who owns it
Related Work
Commercial engagements where this capability produced a measured result. Client names and screenshots are published with written consent.
Buy This Capability
This capability can be bought on a purchase card at or under $15,000, through simplified acquisition from $15,000 to $350,000, or as a subcontract under a prime contractor.